Software solutions
Sophisticated software that prevents misbilling as it happens
Sweetfish is an innovative software solution that tackles the costly issue of veterinary misbilling. It integrates tightly with your Provet Cloud practice management system, checking every consultation in real time and highlighting billing issues and departures from protocol while there is still time to resolve them.
It works within your existing workflows, prompting your veterinarians to add any products or services that they have missed. It makes it quick and easy to add approved items onto the client’s bill.
Sweetfish balances the need to follow agreed protocols with the professional judgement of veterinarians. It can be configured to enforce compliance where necessary and allow professional opinions to prevail where appropriate.
Live checking
Check every bill for missing products and services.
Clear prompting
Make it quick and easy to add missing items.
Clinical feedback
Allow veterinarians to justify a different opinion.
Insightful analysis
Pinpoint revenue gains and compliance issues.
Live checking for misbilling issues
Sweetfish reviews every consultation within your practice management system in real time. It runs a series of checks to see if any expected products or services are missing from the client bill. To ensure transparency and consistency, these checks are expressed in terms that veterinarians understand and that are demonstrably aligned with your clinical protocols and policies.
Providing clear, actionable prompts
When Sweetfish identifies an issue within a consultation it pops up within the normal Provet Cloud workflow. It presents the veterinarian with an explanation of the issue and offers to update the bill with the most likely products or services, which they can add with just a couple of clicks.
Accounting for professional opinions
As experienced professionals, your veterinarians will sometimes decide that they need to depart from the regular protocol to deliver the best care for the patient. Sweetfish provides sophisticated functionality to manage these situations, including configuration of which checks are mandatory and which are more subjective, as well as obtaining an explanation for every exception.
Seamless PMS integration:
no new apps or logins
Reporting on progress and areas for improvement
Every time Sweetfish intervenes in a consultation it gathers data on the outcome, in particular the revenue recovered and adherence to protocols. This allows you to report on improvement trends, access detailed analysis and review performance at individual, clinic and group level.
A tailored solution for your organization
Everything that Sweetfish checks and every prompt it gives are specifically tailored to your organization. At the outset of the project, Sweetfish analyzes your billing data to find patterns, identify misbilling hotspots, and understand where to focus for both quick wins and long-term revenue gains.
Before anything goes live, our experienced veterinary professionals work with your commercial and clinical specialists to ensure alignment with your policies and protocols. Sweetfish then provides consistent, transparent guidance that your veterinarians can trust and that management can verify.
See Sweetfish for yourself
To find out more or arrange a demo, please contact us.
